Shipping policy

Shipping Policy

Thank you for shopping with us at My7! We’re committed to providing a smooth and efficient shopping experience, including timely delivery of your orders. Below is our shipping policy to keep you informed about our shipping procedures and delivery times.

**1. Processing Time

All orders are processed within 48 hours. Orders placed on weekends or holidays will be processed on the next business day. After processing, you will receive a confirmation email.

**2. Shipping Rates and Free Shipping

  • Free UK Delivery: Enjoy free standard shipping on all UK orders over £15.
  • Standard Shipping: For orders under £15, standard shipping rates apply.

Shipping rates for international orders are calculated based on weight and destination, and will be displayed during the checkout process.

**3. Shipping Methods and Delivery Times

  • Standard Shipping: Delivery typically takes between 5-12 business days, depending on your location.
  • Expedited Shipping: For faster delivery, please contact us directly to inquire about expedited shipping options and rates.

**4. Order Tracking

Once your order has been dispatched, you will receive an email with a tracking number. You can use this tracking number to check the status of your shipment. If you encounter any issues with tracking, please reach out to our customer service team for assistance.

**5. Shipping Issues

If you experience any issues with your shipment, such as delays or damaged items, please contact our customer service team. We are here to help and will work to resolve any problems as quickly as possible.

**7. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the item is damaged or incorrect. For detailed information on our return policy, please visit our Return Policy page.

**8. Contact Us

For any questions or concerns regarding shipping, please contact us at grh@my7.com. We’re here to ensure your shopping experience with us is as smooth as possible.

Thank you for choosing My7! We appreciate your business and look forward to serving you.