Refund policy

Return and Refund Policy

Thank you for shopping with My7! We hope you are delighted with your purchase. However, if you need to return or exchange an item, please review our return and refund policy below.

**1. Eligibility for Returns

  • Returns: You may return items within 15 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Non-Returnable Items: Some items are non-returnable, including [list non-returnable items, e.g., personalized products, perishable goods].

**2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at grh@my7.com or call 07718479891 to request a return authorization. Provide your order number and the reason for the return.
  2. Return Instructions: We will provide you with detailed instructions and a return shipping address.
  3. Ship the Item: Pack the item securely and send it to the provided return address. You are responsible for the cost of return shipping unless the item is defective or incorrect.

**3. Refunds

  • Processing Time: Once we receive your returned item, we will inspect it and process your refund. Refunds are typically processed within 7-10 business days.
  • Refund Method: Refunds will be issued to the original payment method. If you used a gift card or store credit, the refund will be applied to your account.

**4. Exchanges

If you would like to exchange an item for a different size or colour, please initiate a return and place a new order for the item you want. We are unable to process direct exchanges.

**5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

**6. Late or Missing Refunds

If you have not received your refund after 10 business days, please check with your bank or credit card company, as there may be delays in processing. If you still have not received your refund, contact us at customer service email/phone number.

**7. Contact Us

For any questions or concerns regarding returns or refunds, please reach out to us at grh@my7.com. We’re here to assist you and ensure a smooth resolution to any issues.

Thank you for choosing My7! We appreciate your business and are committed to providing excellent customer service.